Terms & Conditions

Last updated: October 8, 2026

1. Agreement

These Terms & Conditions ("Terms") are an agreement between you and INVOVANE COMPANY ("Hoscle", "we", "us", "our"), the operator of the Hoscle mobile app and the website hoscle.com (together, the "Service"). INVOVANE COMPANY is registered in the Philippines, with its registered address at 489 Shaw Boulevard, Mandaluyong City, Metro Manila, Philippines.

By signing in to or using the Service you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

2. What Hoscle Is

Hoscle is a tool that helps:

  • Hosts manage properties and units (rooms), keep a property inventory, set default cleaning checklists and cleaning fees, schedule cleanings, review checklist results and photos, record payments to cleaners, rate cleanings, reward cleaners with points, chat with their cleaners and create reports; and
  • Cleaners receive and accept cleaning requests, follow checklists, take photos as proof of work, track income, see their points and chat with their hosts.

Hoscle is software only. We are not a cleaning company, an employer, an agency or a payment service. We do not employ, supply, screen, train or supervise cleaners, and we are not a party to any arrangement between a host and a cleaner. Each host and cleaner is solely responsible for the agreement between them, including the work to be done, the fee, payment, taxes, permits, insurance and any employment or contractor obligations.

3. Your Account

  • You must be at least eighteen (18) years old and able to enter into a binding contract.
  • You sign in with your Google account. Keep it secure; you are responsible for activity under your Hoscle account.
  • You choose a role (Host or Cleaner) when you first open the app.
  • Provide accurate information and keep it up to date.
  • One person may not create accounts to get around a suspension or plan limits.

4. Hosts

If you use Hoscle as a host, you confirm that:

  • You own the properties you add or are authorized by the owner to manage them and to arrange cleaning there.
  • Property information, addresses, photos, inventory, checklists and cleaning fees you enter are accurate and lawful, and you have the right to share them with your cleaners.
  • You will pay your cleaners as agreed with them. Marking a cleaning as paid in Hoscle is only a record; it does not send money.
  • You will rate cleanings honestly and fairly.
  • You will give cleaners safe access to the property and tell them about any hazards.

5. Cleaners

If you use Hoscle as a cleaner, you confirm that:

  • You will accept only work you intend to do and will do it as agreed with the host.
  • Checklist progress, notes and photos you submit are true and show the actual work done at that property.
  • You will take photos only of the areas and items needed as proof of work, and will not photograph guests, children, personal documents or private belongings beyond what the checklist requires.
  • You will keep property addresses, access details, photos, inventory and other host information confidential and use them only to do the cleaning.
  • You will confirm "Received" only after you actually received the payment.

6. Payments Between Hosts and Cleaners

Hoscle does not process, hold or guarantee payments between hosts and cleaners. Payment status in the app (Unpaid, Paid, Received), methods and reference numbers are records entered by users. Any disagreement about payment must be resolved between the host and the cleaner. Hoscle is not responsible for unpaid, late, incorrect or disputed payments.

7. Ratings and Points

  • Hosts may rate a finished cleaning from 1 to 5 stars once. Ratings cannot be changed after they are submitted.
  • Points are an optional reward program run by each host and are available on plans that include the points system. The host decides whether points are on, how many points each star is worth, the conversion rate, the minimum to redeem and when to redeem.
  • Points are not money, currency, stored value or a financial product. Hoscle does not issue, buy, guarantee or pay out points. Points have no cash value from Hoscle and cannot be transferred, sold or used with another host.
  • Redeeming points is a promise by the host to pay the cleaner outside the app. Hoscle only records the redemption.
  • A host may adjust points with a stated reason. If the host's plan no longer includes the points system, cleaners stop earning new points, but points already earned can still be redeemed by the host.
  • Points may be lost if the host turns off the program, the relationship ends, or either account is deleted.

8. Chat

  • Hosts and their connected cleaners can send each other text messages in the app on plans that include chat. Whether chat is available depends on the host's plan.
  • Messages are visible to the host and the cleaner in that conversation. The other person can see when you have read their messages ("Seen").
  • Use chat only for work between you and the other person. Do not send content that is illegal, abusive, threatening, harassing, sexually explicit, hateful, misleading or that shares someone else's personal information without permission. Do not use chat for spam, scams or to ask for passwords, codes or payment account logins.
  • Hoscle does not monitor chats as a routine practice and is not responsible for what users say to each other. We may review messages that are reported to us, when needed to investigate a breach of these Terms or to protect users, or when required by law.
  • If the host's plan no longer includes chat, or a cleaner leaves or is removed, past messages stay readable but new messages cannot be sent.
  • Chat is not an emergency service. In an emergency, contact local emergency services.

9. Plans and Subscriptions (Hosts)

  • Cleaners use Hoscle free of charge.
  • Hosts may use the Free plan or buy a paid subscription (such as Premium or Pro) through Google Play. Each plan has limits (for example the number of properties, units, cleaners and schedules per month) and features (for example inventory, reports, push notifications for schedules, the points system and chat). The current limits, features and prices are shown in the app and may differ by country.
  • The Free plan may include advertising.
  • Subscriptions renew automatically at the end of each billing period (monthly or yearly) unless you cancel at least 24 hours before renewal. Cancel in the Google Play Store app (Profile > Payments & subscriptions > Subscriptions > Hoscle).
  • Payment is charged to your Google Play account. We never receive your card or other payment details.
  • If a payment fails, Google Play may give a grace period; after that your plan returns to the Free plan.
  • If your plan changes to one with lower limits, nothing is deleted: records above the new limit (such as extra properties or units) are hidden until you upgrade again or are within the limit, cleaners already on your team stay, and you cannot add more until you are within the limit. Features that are not in the new plan are turned off.
  • We may change plans, limits, features or prices. Price changes for an existing subscription take effect at the next renewal after notice, as provided by Google Play, and you may cancel before they apply.
  • Deleting your Hoscle account does not cancel your Google Play subscription.
  • We verify purchases with Google and may cancel subscriptions obtained by fraud or abuse.

10. Refunds

All subscription payments are processed through Google Play Billing, and refund requests are handled according to the Google Play refund policy. To request a refund, open the Google Play Store app, go to Profile > Payments & subscriptions > Budget & history, select the Hoscle purchase, choose "Request a refund" and follow the instructions. You may also contact us at support@hoscle.com.

Depending on where you live, you may have additional rights:

  • European Union / United Kingdom: you may have a 14-day period from purchase to cancel for a refund, unless you agreed to start the service immediately and acknowledged that you lose this right once the service is provided.
  • Australia: under the Australian Consumer Law you are entitled to a remedy if the service has a major failure, is not fit for purpose or does not match its description.
  • Other countries: your local consumer protection laws may give you rights that these Terms cannot remove.

11. Your Content

"Your Content" means information you add to Hoscle, such as property details, property photos, inventory, checklists, notes, cleaning photos, chat messages, ratings and comments.

  • You keep ownership of Your Content.
  • You give Hoscle a non-exclusive, worldwide, royalty-free license to store, copy, process and display Your Content only as needed to operate, secure and improve the Service and to show it to the users you share it with (see the Privacy Policy). This license ends when Your Content is deleted, except for copies kept in backups for a limited time or as required by law.
  • You are responsible for Your Content and confirm you have the rights and any permissions needed to upload it.
  • Do not upload content that is illegal, misleading, infringing, sexually explicit, hateful, or that invades someone's privacy.
  • We may remove content or restrict accounts that break these Terms. To report content or a user, email support@hoscle.com.

12. Photos

  • Cleaning photos can only be taken with the in-app camera. Property photos are chosen by the host from the phone.
  • To protect privacy and save space, photos are resized and compressed, and hidden photo information (EXIF metadata, including any GPS location stored in the image file) is removed before upload.
  • Cleaning photos are kept for a limited time that depends on the host's plan (currently 3 months on Free, 12 months on Premium and 24 months on Pro), and are then deleted automatically and permanently. The schedule, checklist, payment and rating records are kept. Save any photo you need for longer, for example as evidence in a dispute, before it is deleted.
  • Property photos are kept until the host deletes them or the account.

13. Reports

Hosts on plans that include reports can create reports (such as the Cleaning Payments report) and download them as PDF files. Reports are created on your phone from your records. Once you save or share a report, you are responsible for keeping it secure. Reports are for your own records and are not tax, accounting or legal advice.

14. Acceptable Use

You must not:

  • Use the Service for anything illegal or to harm, harass, threaten or defraud anyone.
  • Access other users' data without permission, or try to bypass security, access rules or plan limits.
  • Reverse engineer, scrape, overload or interfere with the Service, or use bots to access it.
  • Create fake accounts, fake schedules, fake ratings, fake points or fake purchases.
  • Share invite links or codes to give access to anyone other than the intended cleaner.
  • Use cleaning photos, property information, inventory or chat messages for any purpose other than the cleaning work between you and the other person.

15. Invites

Hosts can invite cleaners with a link, QR code or code. Invites expire after 7 days and can be used once. A cleaner can join only if the host's plan has room for another cleaner. A host can revoke an invite or remove a cleaner at any time, and a cleaner can leave a host at any time.

16. Notifications

Hoscle sends in-app notifications about schedules, payments, ratings, points, chat messages and subscriptions, and push notifications to your phone. Push notifications for schedules are sent when the host's plan includes them; in-app notifications are always available. Push notifications for chat messages may show a short preview of the message on your lock screen. You can turn push notifications off in your phone settings.

17. Availability and Changes to the Service

We work to keep Hoscle available but do not guarantee it will be uninterrupted, error-free or available at all times. We may add, change or remove features, and may suspend the Service for maintenance. Keep your own records of anything important to you, such as payment confirmations, photos you need as evidence, and reports.

18. Suspension, Termination and Account Deletion

  • You may stop using Hoscle and delete your account at any time in Profile > Edit Profile > Delete Account. What is deleted is described in the Privacy Policy. Schedules, photos and chat messages shared between you and the other party are deleted too.
  • We may suspend or close your account if you break these Terms, if required by law, or to protect users or the Service. Where reasonable we will tell you why.
  • Sections 6, 7, 11 (responsibility for content), 19, 20, 21 and 22 continue after your account ends.

19. Disclaimers

The Service is provided "as is" and "as available". To the fullest extent allowed by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not guarantee the quality, safety, timeliness or legality of any cleaning, the conduct of any host or cleaner, the accuracy of user content or chat messages, or that any payment or points redemption will be made.

20. Limitation of Liability

To the fullest extent allowed by law, Hoscle and its owners, employees and partners are not liable for any indirect, incidental, special, consequential or punitive damages, or for loss of profits, income, data, goodwill or property, arising from your use of the Service or from dealings between hosts and cleaners, including damage to property, theft, injury, missed or poor-quality cleanings, unpaid fees, messages exchanged in chat, and photos or records deleted under these Terms.

Our total liability for any claim related to the Service is limited to the amount you paid us for the Service in the 12 months before the claim, or PHP 1,000 if you paid nothing. Nothing in these Terms limits liability that cannot be limited under applicable law.

21. Indemnity

You agree to defend, indemnify and hold harmless Hoscle and its owners, employees and partners from claims, losses and expenses (including reasonable legal fees) arising from Your Content, your use of the Service, your dealings with other users, or your breach of these Terms or the law.

22. Governing Law and Disputes

These Terms are governed by the laws of the Republic of the Philippines, where INVOVANE COMPANY is registered. However, nothing in these Terms takes away the protection of mandatory consumer protection laws in your country of residence; where those laws give you greater protection, they apply.

Before filing a claim, please contact us at support@hoscle.com so we can try to resolve it informally within 30 days. Any dispute that is not resolved shall be brought before the proper courts of Mandaluyong City, Metro Manila, Philippines, or, where your local consumer protection law requires it, the courts of your country of residence.

23. Changes to These Terms

We may update these Terms. We will change the "Last Updated" date and, for significant changes, notify you in the app or by email before they take effect. Continuing to use the Service after the change means you accept the updated Terms.

24. General

If any part of these Terms is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not transfer your rights under these Terms without our consent; we may transfer ours in connection with a merger, acquisition or sale of assets. These Terms and the Privacy Policy are the entire agreement between you and Hoscle about the Service.

25. Contact Us

INVOVANE COMPANY

Registered Address: 489 Shaw Boulevard, Mandaluyong City, Metro Manila, Philippines

Email: support@hoscle.com

Website: https://hoscle.com